SCREEN PRO® Shipping Policy

Last updated: September 21, 2026

This policy explains the standard processing, shipping, delivery, duties, taxes, and delivery responsibilities for orders placed through screenproscreens.com. Product-page terms or a written order confirmation may provide more specific terms for an individual order.

1. Order Processing

• After payment and all required specifications are confirmed, standard orders usually ship within 3–4 business days.
• Custom, project-based, or non-standard orders may require additional production time. The estimated schedule will be confirmed for the specific order.
• The processing period is the time before dispatch and does not include transit time. Weekends and public holidays are not counted as business days.

2. Delivery Methods and Estimated Transit Time

• Standard air delivery: usually around 7 days after dispatch.
• Motorized screens larger than 120 inches: shipped by sea, with an estimated transit time of approximately 45–60 days after dispatch.
• Other oversized, custom, or project orders may use a different shipping method. The method and estimated transit time will be confirmed for the individual order.
• All delivery times are estimates, not guarantees. Customs procedures, remote destinations, carrier delays, weather, and other circumstances outside our control may affect delivery.

3. DDP Orders

Eligible 3C and 3W Orders

Eligible finished 3C and 3W screens shipped to the United States, Canada, Germany, France, Italy, or the United Kingdom are offered on a DDP basis.

• DDP currently covers eligible fixed-frame, floor-rising, motorized drop-down, and TI-series screens made with 3C or 3W material.
• For eligible DDP orders, standard shipping, import duties, and taxes are included.
• Screen material only, accessories, special custom sizes or structures, and destinations outside the six countries listed above do not automatically qualify for DDP and must be confirmed before purchase.

U.S. UST Orders

U.S. orders for the AD, AJ, AI, and AZ Series are fulfilled from China on a DDP (Delivered Duty Paid) basis.

• The listed price includes standard shipping, import duties, and taxes; customers should not be charged additional customs duties at delivery.
• These products are not U.S.-warehouse stock.
• Standard eligible configurations typically require about 3 working days for production plus about 7 working days for transportation.
• AD, AJ, and AI electric screens over 120 inches are shipped by sea, with transportation typically taking 45–60 days after production.

DDP does not mean that every order uses the same shipping method or delivery schedule. Product structure, size, destination, remote-area access, and order-specific requirements still apply. We will confirm any exception before dispatch.

4. Shipping Costs and Non-DDP Orders

• What is included in the selling price will be stated on the relevant product page or in the written order confirmation.
• For orders that do not qualify for DDP, shipping charges and responsibility for import duties or taxes must be confirmed before purchase.
• Large, overweight, remote-area, or special-handling shipments may require an individual quotation.

5. Shipping Address and Delivery Access

• Customers must provide a complete and accurate delivery address, contact name, telephone number, and any access information needed by the carrier.
• Delays, failed delivery, or additional costs caused by incorrect or incomplete customer information may be the customer's responsibility.
• If a destination cannot be served by the available carrier, we will contact the customer to discuss an alternative before shipment.

6. Tracking

Tracking details will be provided after dispatch when they are available from the carrier. Tracking updates may take time to appear after the shipment is collected.

7. Customs Cooperation

Even for a DDP shipment, the recipient may be asked to provide information reasonably required by the carrier or local customs authority. For non-DDP orders, customs duties, taxes, and clearance responsibilities follow the terms confirmed for that specific order.

8. Damaged or Lost Shipments

• If a shipment arrives with visible damage, note the damage with the carrier where possible, keep all packaging, take clear photos or videos, and contact us within 7 days of delivery.
• If tracking indicates that a shipment may be lost in transit, contact us so that we can investigate with the carrier.
• Claims, replacements, and refunds are handled in accordance with our Returns, Refunds & Warranty Policy.

9. Contact Us

If you have questions about shipping terms for a product or destination, please contact us before placing the order.

SCREEN PRO®
Email: sams.a@samsav.com
Website: screenproscreens.com