SCREEN PRO® Shipping Policy


Last updated: August 29, 2025

Thank you for shopping at screenproscreens.com. This Shipping Policy provides detailed information on our global shipping practices, delivery times, costs, and responsibilities. By placing an order, you agree to the terms outlined below.

Processing Time

  • All orders are processed within 2–5 business days after payment is confirmed.

  • Custom or made-to-order products may require a longer processing period. Estimated production times will be communicated at the time of order confirmation.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Methods & Carriers

  • We partner with reliable international couriers such as DHL, FedEx, UPS, or other reputable carriers, depending on your location.

  • The available shipping methods and estimated delivery times will be displayed at checkout.

  • We reserve the right to select the most suitable shipping method for your order.

Estimated Delivery Time

  • Standard international delivery: 7–15 business days (subject to destination and customs clearance).

  • Expedited shipping (if available): 3–7 business days.

  • Oversized or custom-made screens may be shipped by sea freight. Delivery times will depend on the logistics provider, typically within 30–45 days.

  • Delivery times are estimates only. Actual delivery may vary due to carrier delays, customs inspections, or unforeseen circumstances.

Shipping Costs

  • Shipping fees are calculated at checkout based on product weight, dimensions, and destination.

  • Large-size or overweight items may incur additional surcharges.

  • Promotional free shipping (if offered) will be clearly indicated on the product page or during checkout.

Customs, Duties & Taxes

  • International shipments may be subject to import duties, customs fees, and local taxes. These charges are determined by the destination country and are the responsibility of the customer.

  • SCREEN PRO® has no control over these charges and cannot predict their exact amount.

  • Customs clearance may also cause delays beyond our original delivery estimates.

Shipping Address & Accuracy

  • Customers are responsible for providing a complete and accurate shipping address.

  • SCREEN PRO® is not liable for delays, loss, or additional costs resulting from incorrect or incomplete shipping information.

  • Orders that cannot be delivered due to customer error may be returned to us, and reshipment costs will be the responsibility of the customer.

Shipping Restrictions

  • We currently offer global shipping, but certain regions may not be serviceable due to courier limitations, customs restrictions, or legal compliance issues.

  • If we are unable to ship to your location, we will contact you promptly to arrange alternatives or issue a refund.

Tracking Orders

  • Once your order is shipped, you will receive an email notification with a tracking number.

  • You can track your order directly through the courier’s website.

Damaged or Lost Packages

  • If your package arrives damaged, please refuse the delivery (if possible) and notify us immediately at screenproscreens@outlook.com with photos and order details.

  • If your package is lost in transit, we will assist in filing a claim with the courier. Resolutions will be determined case by case in accordance with carrier policies.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

SCREEN PRO® 
📧 Email: screenproscreens@outlook.com
🌐 Website: www.screenproscreens.com

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