Returns, Refunds & Warranty



Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled in this timeframe, you will receive a full refund.
We cannot cancel the order if the product has already been shipped.

Quality Assurance

All SCREEN PRO® products undergo strict quality control and full inspection before shipping.

If your item arrives with damage or a manufacturing defect, you must notify us within 7 days of delivery and provide supporting materials (photos, videos, and serial number). We will respond within 72 hours with a resolution.

In such cases, you may choose between:

  • Free replacement shipment; or

  • Full refund of the product amount (excluding shipping and handling).

Non-Defective Returns

We do not accept returns or exchanges for non-defective products. If the product is functioning as described and undamaged, no return or exchange will be granted under any circumstances.

Custom Orders

Customized or made-to-order items (including special dimensions, material upgrades, or project-based products) are non-returnable and non-refundable, unless proven defective upon receipt.

Warranty Coverage

  • Most screen products are covered by a 3-year limited warranty.

  • Accessories are covered by a 2-year warranty (see product page for details).

Warranty covers manufacturing defects only and excludes damage caused by misuse, improper installation, unauthorized repair, accidents, improper handling, force majeure, or shipping after initial delivery.

Warranty Claims Process

To initiate a warranty claim, please contact us with your order details, problem description, and supporting evidence. After assessment, we may provide replacement parts, repair, replacement product, or other solutions per policy.

Intellectual Property

All content on this website, including but not limited to product designs, graphics, logos, text, and media, is the intellectual property of SCREEN PRO® or its licensors. Any unauthorized reproduction or commercial use is strictly prohibited.

User Conduct

You agree not to:

  • Use our Services for any unlawful purposes;

  • Upload malware, viruses, or interfere with site operations;

  • Infringe intellectual property rights or collect personal data without consent.

Limitation of Liability

To the maximum extent permitted by law, SCREEN PRO® shall not be liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the product involved.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 

Contact Information

For any inquiries regarding these Terms or after-sales assistance, please contact:

SCREEN PRO® (SAMSAV Hong Kong Holdings)
📧 Email: screenproscreens@outlook.com
📍 Return Address: No. 408, Gangkou Avenue, Shatian Town, Dongguan, Guangdong, China
🌐 Website: www.screenproscreens.com

563780